Freshworks
Certifications & attestations
| Certification | Status | Source | Last verified |
|---|---|---|---|
| SOC 1 Type II First SOC 1 Type II attestation covers Oct 2024 – Oct 2025; bridge letter through year-end announced. | Verified | vendor source ↗ | June 10, 2026 |
| SOC 2 Type II | Verified | vendor source ↗ | June 10, 2026 |
| SOC 3 | Verified | vendor source ↗ | June 10, 2026 |
| ISO 27001 ISO/IEC 27001:2022 with published Statement of Applicability. | Verified | vendor source ↗ | June 10, 2026 |
| ISO 27701 ISO/IEC 27701:2019 privacy information management. | Verified | vendor source ↗ | June 10, 2026 |
| CSA STAR CSA STAR Level 1 (CAIQ self-assessment). | Verified | vendor source ↗ | June 10, 2026 |
| PCI DSS PCI DSS v4.0.0. | Verified | vendor source ↗ | June 10, 2026 |
| Cyber Essentials Plus UK Cyber Essentials and Cyber Essentials Plus. | Verified | vendor source ↗ | June 10, 2026 |
→ Direct answer: Does Freshworks have SOC 2?
Subprocessors
Subprocessor extraction for Freshworks is pending.
Hosting & data residency
- InfrastructureAmazon Web Services
- Data residencyHosted on AWS in dedicated VPCs (per freshworks.com/security); Freshworks operates multiple data center regions, but region specifics are not restated on the fetched pages — kept as pending.
Trust documents & links
- Trust centerhttps://trust.freshworks.com
- Security pagehttps://www.freshworks.com/security/
- DPAnot yet recorded
- Status pagenot yet recorded
Security incidents & disclosures
No incidents on record in the public sources we track, as of June 10, 2026. Absence of a record is not a guarantee — see methodology.
Change history
2026-06-10
Vendor added with a verified initial snapshot: SOC 1 Type II, SOC 2 Type II, SOC 3, ISO 27001:2022, ISO 27701:2019, CSA STAR Level 1, PCI DSS v4.0.0, and Cyber Essentials/Plus confirmed against trust.freshworks.com (fetched 2026-06-10).
2026-06-10
Removed an incorrect subprocessors URL recorded at vendor-add: the SafeBase itemUid pointed at Datadog's trust-center subprocessors item, not Freshworks'. Freshworks' subprocessor list location is still to be confirmed.