Zendesk
Certifications & attestations
| Certification | Status | Source | Last verified |
|---|---|---|---|
| SOC 2 Type II Scope spans ticketing, help center, messaging, voice, AI agents, analytics, and most Suite add-ons. | Verified | vendor source ↗ | June 10, 2026 |
| ISO 27001 | Verified | vendor source ↗ | June 10, 2026 |
| ISO 27017 | Verified | vendor source ↗ | June 10, 2026 |
| ISO 27018 | Verified | vendor source ↗ | June 10, 2026 |
| ISO 27701 | Verified | vendor source ↗ | June 10, 2026 |
| ISO 42001 Scope limited to Automations & Intelligence, Zendesk LMS, Zendesk QA, and Workforce Management. | Verified | vendor source ↗ | June 10, 2026 |
| FedRAMP FedRAMP Li-SaaS (Tailored) authorization — the lightest FedRAMP tier. | Verified | vendor source ↗ | June 10, 2026 |
| TX-RAMP TX-RAMP Level 2. | Verified | vendor source ↗ | June 10, 2026 |
| ISMAP Japan's ISMAP government cloud registry. | Verified | vendor source ↗ | June 10, 2026 |
| HIPAA Listed as an industry-based compliance certification; BAA via Advanced Compliance offering. | Verified | vendor source ↗ | June 10, 2026 |
| HDS France Health Data Hosting (Hébergeur de Données de Santé). | Verified | vendor source ↗ | June 10, 2026 |
→ Direct answer: Does Zendesk have SOC 2?
Subprocessors
Subprocessor extraction for Zendesk is pending.
Hosting & data residency
- InfrastructureAmazon Web Services
- Data residencyZendesk offers data locality options (region selection) for Service Data hosted in AWS; specifics not restated on the fetched compliance-scope article — residency details kept as pending.
Trust documents & links
- Trust centerhttps://www.zendesk.com/trust-center/
- Security pagehttps://support.zendesk.com/hc/en-us/articles/10070156146842-Zendesk-products-in-scope-by-compliance-program
- DPAhttps://www.zendesk.com/company/data-processing-agreement/
- Status pagehttps://status.zendesk.com
Security incidents & disclosures
No incidents on record in the public sources we track, as of June 10, 2026. Absence of a record is not a guarantee — see methodology.
Change history
2026-06-10
Vendor added with a verified initial snapshot: SOC 2, ISO 27001/27017/27018/27701, ISO 42001 (scoped), FedRAMP Li-SaaS, TX-RAMP Level 2, ISMAP, HIPAA, and HDS confirmed against Zendesk's products-in-scope compliance article (fetched 2026-06-10). Main trust center is JS-rendered; the support-center article is the stable source.